Delivery

In line with current UK government advice
we are working with reduced staffing.
We will despatch your order
as soon as we can.
Important information for European Customers:
 
We have temporarily disabled our usual European delivery methods due to problems experienced in the first week of January, following the UK leaving the EU. We will reinstate them as soon as we have confidence the system is working as expected.
General:

Important - Please Read
All delivery timescales are quoted based on working days and are intended as a guide only. No guarantee of delivery dates is undertaken at any time. Our standard working days are Monday through Friday, not including Public and Bank Holidays.

We are currently working with reduced staff numbers to ensure we can continue operating safely in the current situation with Covid-19 in the UK. We are processing and despatching your orders as quickly as we can.


Please be aware that during busy periods, delivery timescales may be extended, and specific dates cannot be guaranteed. The Clever Baggers may at their discretion upgrade a delivery method in order to achieve the required delivery timescale.

Where a delivery date is quoted, this is intended as a guide only and although quoted in good faith, The Clever Baggers Ltd is not responsible for any delays or consequential losses on behalf of the courier service. Customers should organise their own express service to collect orders where recourse is required, if a deadline is not met.

For deliveries to non-UK addresses, customs fees (taxes, duties, processing fees, brokerage fees, etc) may be charged on delivery. Please contact your local customs office if you need to know more. These fees are not included in our shipping charge. We do not refund these fees, shipping or the cost of your order should you refuse to pay these customs fees. Should you return goods where customs fees have been paid, only the cost of your goods may be refunded.

The Clever Baggers will not accept responsibility for failed delivery where the recipient is not available to accept the goods. Any goods sent on a tracked service which cannot be delivered, shall be returned to the delivery depot for collection at the customers own expense.


Notes:
  • A different delivery address can be entered during the checkout process.
  • Deliveries to some rural areas can sometimes take longer to arrive, please bear this in mind when you are selecting your delivery method.
Free Shipping Offer:

For orders totalling £100 ex. VAT, we offer free shipping on our 2 to 3 Working Days service. Please note, this is available for UK Mainland deliveries only and excludes deliveries to Northern Ireland.

Methods:

Our main delivery options are shown below. Please note that UK offshore islands and Northern Ireland will be offered different delivery services to UK Mainland addresses. For addresses outside UK Mainland the weight of the goods and the place of delivery will determine the options you are offered.

1-2 Working Days
Sent by tracked courier & available to UK Mainland addresses. Delivery will usually be next working day after despatch between 08:00 - 18:00 to most UK addresses, although this is not guaranteed. Delivery to some remote or rural areas may take longer. A signature will be required on delivery. Delivery to PO and BFPO Boxes is not possible on this service. This delivery service is charged at a flat rate of £2.99.

Free 2 to 3 Working Days*
Sent by tracked courier. Delivery within 2-3 working days after despatch between 08:00 - 18:00, although this is not guaranteed. A signature will be required on delivery. Delivery to PO and BFPO Boxes is not possible on this service.

*Please note, free shipping is only available for orders totalling £100.00 ex. VAT.

Saturday Delivery
Sent by a tracked courier. Delivery on the Saturday after it is despatched, between 08:00 – 18:00, although this is not guaranteed. A signature will be required on delivery. Delivery to PO and BFPO Boxes is not possible on this service.

International
Orders for international destinations placed Mon-Fri (excluding UK public holidays), will be despatched within 1-2 working days of order.
Please ensure that you select the correct country when entering your Shipping Address*, and the available shipping options will be shown to you. Where possible, we offer a choice of economy or express shipping. Orders are sent by secure courier and will require a signature on delivery

Can't see your country listed? Please contact us and we will investigate if it is possible to ship our products to your country.

*For customers in the Channel Islands - Please ensure that the country is not set to "United Kingdom". For addresses in Jersey, please select "Jersey". For addresses in Guernsey, Alderney, Herm and Sark please select "Guernsey".

Arrange my own Courier
Please select this option only if you wish to make arrangements yourself for a courier to collect your order from us or if you have been instructed to do so by one of our sales team.

If you require us to arrange shipping of your order to you, please do not select this option.