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Changes to Quoting and Order Processes

Our new website ‘went live’ this week and along with the new site there’s a few changes to our processes and our terms & conditions.

Quotes for Custom Printed Goods

To request a quote on our new website, you need to create a customer account. This is to speed up the ordering process for you. You will be able to access all quotes by logging in to your customer account and clicking the ‘Order’ button.

When requesting a quote, you will need to complete the checkout process. Please be assured there is no payment taken at this stage, it is simply the process the website needs to go through in order to check that all necessary information has been collected and the request will import into our internal system with no errors. Once we have processed your request you will receive an email with further information and instructions.

We will of course honour any quotes which were issued through our previous website in the last few weeks. In order to process the order, please request a quote through the new site, noting in the ‘Comments’ box the quote ID of the quote issued from our old site.

Ordering goods

All orders must be paid for at the point of purchase. This has long been the case for all orders placed through the previous website (plain goods and custom printed goods ordered via a link to our website) but is a change to the process for larger quantity orders of custom printed goods.

We continue to accept all the same payment methods as previously – if you wish to pay by BACS, please select the ‘Bank Transfer Payment’ option at Checkout. We will receive your order from the website and the stock will be reserved for you at this point. All orders must be paid for before we begin work on the order. This change is to reduce delays with despatch which we know can be frustrating for customers – as soon as your order is complete, we will ship it to you!
We are able to manually process orders for customers if this is needed, but you will not be able to access or view your order history yourself and will be unable to use the website checkout function to pay for orders. We strongly advise you to create a customer account where you will then be able to view your whole history of orders and quote requests.


All printed orders will be despatched as soon as they are complete. You will receive a notification from the courier via the email address you provide when placing the order.

We recommend including a mobile telephone number in the ‘Telephone’ field when placing your order, as this will allow greater access for tracking and controlling the delivery once your goods have left us.

Data Protection

The above changes do not affect our Privacy Policy or data protection processes in any way. Our Privacy Policy can be read in full here.

Any questions?

If you have any questions about the print or order process, or would simply like to discuss your project requirements with us at any point, give us a call on +(44)1938 530 050. If emailing is more your thing, then please contact us at We're here to help!